Return & Exchange

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on for return. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.

You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns.

Basicnano will gladly accept returns of items purchased on and items purchased from our basicnano. Items must be in original condition and must not to be worn, used, altered or washed.

Items purchased in a basicnano must be returned to a basicnano. Items must include the attached basicnano price tickets and be accompanied by the original store sales receipt.

Your original form of payment will be refunded for items returned to a basicnano within 30 days of purchase. If returned after 30 days, a basicnano merchandise credit card will be issued.

Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit card.